Terms of service

IM Beauty — latest update: 19 June 2026

These General Terms and Conditions of Contracting (hereinafter, the "Terms") govern the purchase of products through the website itziarymariangeles.com (hereinafter, the "Website"). We recommend that you read them before placing your order. By confirming a purchase, you accept these Terms in their entirety.

1. Seller identification

The Website and the sale of the products are owned by:

  • Legal name: PIP AVANT, S.L. (operating under the brand names "IM Beauty" and "Itziar y Mariángeles").
  • VAT ID (CIF): B19789833.
  • Registered address: Av. Tres 14, 08130 Santa Perpètua de Mogoda (Barcelona), Spain.
  • Company registry details: Mercantile Registry of Barcelona, Sheet B-617629, Registration 1. ª (20 June 2024).
  • Managing director (sole administrator): Icíar Castillo Cuesta, VAT ID (NIF) 52179531Y.
  • Email: info@itziarymariangeles.com
  • Phone / WhatsApp: +34 650 156 331.
  • Warehouse and return address: Carrer St Llorenç, 8, 08120 La Llagosta (Barcelona), Spain.

2. Purpose and acceptance

These Terms govern the distance-selling purchase and sale relationship between PIP AVANT, S.L. and the persons who purchase products through the Website. When you place an order, you declare that you have read and accepted these Terms, as well as our Returns Policy and Right of Withdrawal, Shipping Policy and Privacy Policy.

3. User and capacity

The Website is intended for consumers: natural persons who act for purposes other than a commercial, business, or professional activity, and who purchase the products for their personal use. To make a purchase, you must be over 18 years of age.

We do not carry out wholesale sales or sell to professionals for resale through this Website.

4. Products

We market niche and high-end cosmetics. The images, descriptions, and product features are for guidance only; minor variations in presentation or packaging by the manufacturer do not affect the essence of the product.

Each product is offered according to its availability. We carry out a quality check before dispatching each order to ensure it is in good condition.

5. Products subject to prior assessment

Some products, due to their nature or their concentration of active ingredients, are offered only after evaluation by us. They are identified as such on the Website and cannot be added directly to the cart: instead, a prompt to contact us is shown.

To purchase one of these products, you must contact us (WhatsApp +34 650 156 331 or info@itziarymariangeles.com). Based on the information you provide, we will assess whether the product is suitable for you and for your skin type, and we will confirm the sale only when we consider it appropriate. If it is not suitable, we will discourage you from using it and suggest alternatives.

This assessment is a professional cosmetic recommendation and does not constitute a medical diagnosis or prescription. If you have a dermatological condition or any health concerns, consult a healthcare professional.

6. Prices

The prices shown on the Website are stated in euros (€) and include the applicable VAT. The prices valid on the Website at the time you place your order apply.

Shipping costs are not included in the product price and are calculated and shown at checkout, before confirming the order, according to our Shipping Policy.

We reserve the right to modify prices at any time; changes will not affect orders that have already been confirmed.

7. Purchase process and contract formation

  1. Select the products and add them to your cart.
  2. Review your order, enter your shipping and billing details, and choose the shipping method and payment method. Before payment, you will see the total amount, taxes, and shipping costs included.
  3. Confirm and pay for the order. At that time, you accept these Terms.
  4. You will receive a confirmation email. The sales contract is finalized when we send you that confirmation.

The contract language is Spanish. We keep a record of the orders placed; you may request a copy of your order from us at any time.

8. Payment methods

You can pay for your order by means of:

  • Shopify Payments and the payment options it enables, including Visa, Mastercard, and American Express cards.
  • Apple Pay, Google Pay and Shop Pay.
  • Bizum.
  • Klarna (deferred payment or in installments, according to the conditions of the provider itself).
  • European regional payment methods such as iDEAL, BLIK, Bancontact and UnionPay.

Available options may vary depending on your country and are displayed at checkout. Payments are processed through providers that meet industry security standards; PIP AVANT, S.L. does not store your card’s complete details.

9. Availability

If, once your order has been placed, any product is not available, we will notify you as soon as possible. In that case, you may choose to wait for restocking, replace it with another product, or cancel that part of the order, refunding you the corresponding amount.

10. Shipping and delivery

Delivery times, costs, and conditions are detailed in our Shipping Policy. Unless we agree otherwise, we will make the delivery within a maximum period of 30 calendar days from the confirmation of the order.

The risk of loss or deterioration of the products is transferred to you when you or a person designated by you, other than the carrier, physically receives the order. Anything that happens during the outbound transport is our responsibility.

11. Right of withdrawal

As a consumer, you have 14 calendar days from the receipt of the order to withdraw from your purchase, without having to justify it. The procedure, the exceptions (in particular, that of the sealed products that have been unsealed for hygiene reasons), and the refund conditions are detailed in our Returns Policy and Right of Withdrawal, which forms part of these Terms.

12. Legal warranty of conformity

Regardless of the right of withdrawal, as a consumer you have protection for products that are not in conformity with the contract. These are different things: withdrawal is for when you change your mind; the legal warranty is for when the product is defective or does not match what you purchased.

Time limits. We are responsible for any lack of conformity that exists at the time of delivery and becomes apparent within the 3 years following delivery (2 years for digital content or services). During the first 2 years, the lack of conformity is presumed to have existed at delivery, without you having to prove it. You have 5 years from when the lack of conformity becomes apparent to file a claim.

What is covered. That the product matches the description and the qualities shown, is suitable for its usual use, and has the quality and durability reasonably expected. This is not a promise that the product will last for a fixed number of years, nor does it cover normal wear or deterioration due to improper use or storage.

In cosmetics, a lack of conformity is, for example, a product that arrives expired, in poor condition (contaminated, separated, or altered before its date), incorrect, with a formulation that does not correspond to the one advertised, or with a defective container or dispenser. Because a defect like this is often only noticeable when opening the product, the warranty applies even if you have broken the seal.

For appliances and devices, the warranty works as durability coverage: a breakdown within the time limit, not due to misuse, is covered. Manufacturers must have spare parts available for 10 years from the time the product is no longer manufactured.

What you can request. First, repair or replacement (free of charge, with no cost to you, including shipping costs). If it is not possible, not carried out within a reasonable time, it fails again, or the defect is significant, you may request a price reduction or the termination of the contract with a refund. In all cases, PIP AVANT, S.L. assumes the costs of managing the lack of conformity.

Manufacturer’s commercial warranty. When a brand offers its own commercial warranty, this is an extra that is added to the legal one and never replaces or reduces it.

To make a claim, write to us at info@itziarymariangeles.com or via WhatsApp at +34 650 156 331 with your order number and a description or photo of the issue.

13. Use of the products and liability

Our products are cosmetics for external use. We recommend that you read the instructions and ingredients before using them, perform a tolerance test in a small area of skin when it is a new product for you, and stop using it at any sign of reaction. The information on the Website is for informational purposes and does not replace advice from a healthcare professional.

PIP AVANT, S.L. is responsible for damages arising from the use of the Website or the products in accordance with the applicable legislation in force. Nothing in these Terms excludes or limits your consumer rights recognized by law.

14. Intellectual property

The contents of the Website (texts, images, brands, logos, design) are owned by PIP AVANT, S.L. or by third parties that have authorized their use, and are protected by intellectual and industrial property regulations. Reproduction or use is not permitted without authorization.

15. Promotions and discount codes

The promotions and discount codes we offer will be subject to their own terms of validity and use. Unless otherwise stated, they cannot be combined with each other, they have a limited validity period, and they cannot be exchanged for money.

16. Complaints and dispute resolution

If you want to file a complaint, write to info@itziarymariangeles.com or via WhatsApp at +34 650 156 331: we will try to resolve it with you directly.

As a consumer, you can also use alternative dispute resolution channels:

  • The Consumer Arbitration System and the Municipal Offices for Consumer Information (OMIC).
  • The Catalan Consumer Agency (Generalitat de Catalunya), as the company is based in Catalonia.
  • For cross-border purchases within the EU, the European Consumer Centres Network (ECC-Net) and, in Spain, the European Consumer Centre (CEC-Spain).

17. Applicable law and jurisdiction

These Terms are governed by the Spanish legislation. For the resolution of any dispute, and when permitted by law, the courts and tribunals of the consumer’s place of residence shall have jurisdiction.

18. Amendment of the Terms

PIP AVANT, S.L. reserves the right to modify these Terms in order to adapt them to regulatory or operational changes. The Terms applicable to each order will be those in force at the time they are confirmed. The date of the latest update is shown at the beginning of this document.