Terms of service

IM Beauty — last updated: 19 June 2026

These General Terms and Conditions of Sale (hereinafter, the "Terms") govern the purchase of products through the website itziarymariangeles.com (hereinafter, the "Website"). We recommend that you read them before placing your order. By confirming a purchase, you accept these Terms in full.

1. Seller identification

The Website and the sale of the products are owned by:

  • Company name: PIP AVANT, S.L. (operating under the trade names "IM Beauty" and "Itziar y Mariángeles").
  • Tax ID (CIF): B19789833.
  • Registered office: Av. Tres 14, 08130 Santa Perpètua de Mogoda (Barcelona), Spain.
  • Registration details: Barcelona Commercial Registry, Sheet B-617629, 1st Entry (20 June 2024).
  • Sole director: Icíar Castillo Cuesta, NIF 52179531Y.
  • Email: info@itziarymariangeles.com
  • Phone / WhatsApp: +34 650 156 331.
  • Warehouse and returns address: Carrer St Llorenç, 8, 08120 La Llagosta (Barcelona), Spain.

2. Purpose and acceptance

These Terms govern the distance sales relationship between PIP AVANT, S.L. and the people who purchase products through the Website. By placing an order, you declare that you have read and accepted these Terms, as well as our Returns and Right of Withdrawal Policy, Shipping Policy and Privacy Policy.

3. Users and legal capacity

The Website is aimed at consumers: natural persons acting for purposes outside any trade, business or profession, who purchase the products for their personal use. To make a purchase you must be over 18 years of age.

We do not sell wholesale or to professionals for resale through this Website.

4. Products

We sell niche and high-end cosmetics. Product images, descriptions and characteristics are for guidance only; minor variations in presentation or packaging by the manufacturer do not affect the essence of the product.

Each product is offered subject to availability. We carry out a quality check before dispatching each order to make sure it is in good condition.

5. Products subject to prior assessment

Some products, because of their nature or the concentration of their active ingredients, are offered only after a prior assessment by us. They are identified as such on the Website and cannot be added directly to the basket: instead, an invitation to contact us is shown.

To purchase one of these products you must get in touch with us (WhatsApp +34 650 156 331 or info@itziarymariangeles.com). Based on the information you provide, we will assess whether the product is suitable for you and your skin type, and we will only confirm the sale when we consider it appropriate. If it is not, we will advise against it and suggest alternatives.

This assessment is a professional cosmetic recommendation and does not constitute a medical diagnosis or prescription. If you have a skin condition or any health concern, consult a healthcare professional.

6. Prices

The prices shown on the Website are expressed in euros (€) and include the applicable VAT. The prices that apply are those in force on the Website at the time the order is placed.

Shipping costs are not included in the product price and are calculated and shown at checkout, before you confirm the order, in accordance with our Shipping Policy.

We reserve the right to change prices at any time; changes will not affect orders that have already been confirmed.

7. Purchase process and formation of the contract

  1. Select the products and add them to the basket.
  2. Review your order, enter your shipping and billing details and choose the shipping and payment method. Before paying, you will see the total amount, including taxes and shipping costs.
  3. Confirm and pay for the order. At that moment you accept these Terms.
  4. You will receive a confirmation email. The sales contract is concluded when we send you that confirmation.

The language of the contract is Spanish. We keep a record of the orders placed; you can ask us for a copy of your order at any time.

8. Payment methods

You can pay for your order using:

  • Shopify Payments and the payment options it enables, including Visa, Mastercard and American Express cards.
  • Apple Pay, Google Pay and Shop Pay.
  • Bizum.
  • Klarna (deferred payment or payment in instalments, subject to the provider's own terms).
  • European regional payment methods such as iDEAL, BLIK, Bancontact and UnionPay.

The options available may vary depending on your country and are shown at checkout. Payments are processed through providers that meet industry security standards; PIP AVANT, S.L. does not store your full card details.

9. Availability

If, once your order has been placed, any product is unavailable, we will let you know as soon as possible. In that case you may choose to wait for it to be restocked, replace it with another product or cancel that part of the order, in which case we will refund the corresponding amount.

10. Shipping and delivery

Delivery times, costs and conditions are detailed in our Shipping Policy. Unless we agree otherwise, we will deliver within a maximum of 30 calendar days from confirmation of the order.

The risk of loss or damage to the products passes to you when you, or a person designated by you other than the carrier, physically receive the order. Anything that happens during outbound transport is our responsibility.

11. Right of withdrawal

As a consumer, you have 14 calendar days from receipt of the order to withdraw from your purchase, without having to give a reason. The procedure, the exceptions (in particular, that of sealed products that have been unsealed for hygiene reasons) and the refund conditions are detailed in our Returns and Right of Withdrawal Policy, which forms part of these Terms.

12. Legal guarantee of conformity

Regardless of the right of withdrawal, as a consumer you are protected against products that do not conform to the contract. These are different things: withdrawal is for when you change your mind; the legal guarantee is for when the product arrives defective or does not match what you bought.

Time limits. We are liable for any lack of conformity that exists at the time of delivery and becomes apparent within 3 years of delivery (2 years for digital content or services). During the first 2 years, the lack of conformity is presumed to have existed at the time of delivery, without you having to prove it. You have 5 years from the moment the lack of conformity becomes apparent to make a claim.

What it covers. That the product matches its description and the qualities shown, is fit for its usual purpose and has the quality and durability that can reasonably be expected. It is not a promise that the product will last a fixed number of years, nor does it cover normal consumption or deterioration caused by improper use or storage.

In cosmetics, a lack of conformity is, for example, a product that arrives expired, in poor condition (contaminated, separated or altered before its date), wrong, with a formulation that does not match the one advertised, or with defective packaging or a defective dispenser. Because a defect like this can often only be noticed once the product is opened, the guarantee applies even if you have broken the seal.

For beauty devices and appliances, the guarantee works as durability cover: a breakdown within the time limit that is not due to misuse is covered. Manufacturers must make spare parts available for 10 years after the product is no longer manufactured.

What you can ask for. First, repair or replacement (free of charge, at no cost to you, including shipping costs). If this is not possible, is not carried out within a reasonable time, the product fails again or the defect is serious, you may ask for a price reduction or termination of the contract with a refund. In all cases, PIP AVANT, S.L. bears the costs of handling the lack of conformity.

Manufacturer's commercial guarantee. When a brand offers its own commercial guarantee, it is an extra on top of the legal guarantee and never replaces or reduces it.

To make a claim, write to us at info@itziarymariangeles.com or via WhatsApp at +34 650 156 331 with your order number and a description or photo of the issue.

13. Use of the products and liability

Our products are cosmetics for external use. We recommend that you read the instructions and the ingredients list before using them, do a tolerance test on a small area of skin when a product is new to you, and stop using it if any reaction occurs. The information on the Website is for information purposes only and does not replace the advice of a healthcare professional.

PIP AVANT, S.L. is liable for damages arising from the use of the Website or the products in accordance with current legislation. Nothing in these Terms excludes or limits your rights as a consumer recognised by law.

14. Intellectual property

The contents of the Website (texts, images, trademarks, logos, design) are owned by PIP AVANT, S.L. or by third parties who have authorised their use, and are protected by intellectual and industrial property legislation. They may not be reproduced or used without authorisation.

15. Promotions and discount codes

Any promotions and discount codes we offer are subject to their own validity and usage conditions. Unless otherwise stated, they cannot be combined with one another, are valid for a limited time and cannot be exchanged for cash.

16. Complaints and dispute resolution

If you wish to make a complaint, write to us at info@itziarymariangeles.com or via WhatsApp at +34 650 156 331: we will try to resolve it with you directly.

As a consumer, you can also turn to alternative dispute resolution channels:

  • The Consumer Arbitration System (Sistema Arbitral de Consumo) and the Municipal Consumer Information Offices (OMIC).
  • The Agència Catalana del Consum (Catalan Consumer Agency, Generalitat de Catalunya), as the company is domiciled in Catalonia.
  • For cross-border purchases within the EU, the European Consumer Centres Network (ECC-Net) and, in Spain, the European Consumer Centre (CEC-España).

17. Applicable law and jurisdiction

These Terms are governed by Spanish law. For the resolution of any dispute, and where the law allows, the courts and tribunals of the consumer's place of residence shall have jurisdiction.

18. Changes to the Terms

PIP AVANT, S.L. reserves the right to modify these Terms to adapt them to regulatory or operational changes. The Terms applicable to each order will be those in force at the time it is confirmed. The date of the last update appears at the beginning of this document.