Refund policy

IM Beauty — last updated: 19 June 2026

At IM Beauty we want you to enjoy your purchase with complete peace of mind. For that reason, in addition to respecting all rights that European regulations grant you as a consumer, we explain clearly how and when you can return a product, what we refund, and what exceptions apply to our niche cosmetics for hygiene reasons.

If at any time you have questions, write to us on WhatsApp at +34 650 156 331 before starting the process. We will assist you personally.

1. Your right of withdrawal (14 days)

As a distance buyer, you have the right to withdraw from your purchase within the next 14 natural days following receipt of the order, without having to justify the reason and without any penalty.

  • The period runs from the day on which you (or a person you designate) physically receive the product.
  • If your order includes several products delivered separately, the period runs from receipt of the last one.
  • If the deadline ends on a non-working day, it is extended to the next working day.

This is the right the law grants you. In addition to that, the refund conditions and exceptions we detail below also apply.

2. How to exercise your right of withdrawal

You can let us know your decision to withdraw using any of these options, whichever is most convenient for you:

  1. Withdrawal button. Available on our website without the need to log in: Click Here. Just confirm the request and provide your name and the order details. You will receive an automatic confirmation email.
  2. Withdrawal form model. You will find the template at the end of this policy. Its use is optional.
  3. WhatsApp or any clear statement. Write to us at +34 650 156 331 indicating your order number, the product, and that you wish to withdraw. Any unambiguous communication of your decision is acceptable.

The burden of proof that you exercised the right of withdrawal within the deadline is on you, so we recommend keeping the proof of dispatch or the confirmation email.

3. Deadline to return the product to us

Once you have informed us of your decision, you have 14 natural days to send the product back to us. The deadline is considered met if you ship it before it ends.

4. Refund

Following a valid withdrawal, we will refund all payments received, including the outbound shipping costs you paid when making the purchase.

  • Timeframe: without undue delay and, at the latest, within 14 days following the date on which you informed us of your decision.
  • Withholding until receipt: we may withhold the refund until we have received the returned product or until you provide proof of its shipment, whichever happens first.
  • Same payment method: we will return the amount using the same method you used, unless you expressly agree otherwise. The refund will not involve any additional cost for you.
  • Shipping more expensive than the standard one: if, during the purchase, you chose a more expensive delivery option than our standard and most economical option, we will refund the outbound shipping up to the amount of that standard option. The difference for premium shipping is not refunded.

5. Return costs

In a withdrawal due to change of mind, the direct cost of returning shipping is borne by you. You may choose the courier company you prefer. We do not apply any restocking charge or additional fee to the refunded amount.

  • We recommend a method with tracking and keeping the receipt.
  • IM Beauty is not responsible for losses or damage during the return shipment when you handle it yourself.

If the return is due to our error or a defective product, shipping costs are on our account (see point 7).

6. Exceptions to the right of withdrawal

Due to the nature of cosmetics, the law provides exceptions to the right of withdrawal. At IM Beauty the following apply:

a) Sealed products, once unsealed (hygiene and health)

Many of our products are delivered sealed or with a safety seal for hygiene reasons and health protection.

Important: if you break the safety seal or unseal one of these products after receiving it, you lose the right of withdrawal for it, because it can no longer be safely resold. We expressly inform you so you can decide before opening it.

This exception is interpreted strictly: opening the box or the outer shipping packaging does not count as unsealing the product. The right is only lost when the product’s own hygiene seal is broken. As long as the product remains sealed and in its original condition, your right of withdrawal remains intact.

b) Custom-made or made-to-measure products

Products made according to your specifications or clearly personalized do not allow withdrawal.

c) Products that may expire or deteriorate rapidly

They do not allow withdrawal by their very nature.

In all these cases, the exception does not affect your rights if the product arrives defective, damaged, or if there was an error in the order: this is handled under point 7.

7. Defective, damaged products, or our error

This is different from withdrawal and is not subject to the 14-day period for change of mind; instead, it is subject to the legal guarantee that corresponds to you as a consumer.

If you receive a defective, damaged during transport, or incorrect product:

  1. Inform us as soon as possible via WhatsApp (+34 650 156 331) with your order number and, if you can, a photo.
  2. We take full responsibility: we cover the return shipping costs (we will provide a prepaid label or coordinate a pickup at no cost to you).
  3. Once verified, we will proceed with the replacement, repair, or refund as applicable.

This option also applies to sealed products: losing the right of withdrawal due to unsealing never deprives you of protection against defects.

If after verification the product shows no defect or error attributable to IM Beauty, we are not required to assume the costs of that return. In that case, we will inform you and charge you the cost of the shipment we advanced (prepaid label or pickup), deducting it from the amount that is due. This condition does not affect your right of withdrawal for products that are still sealed and within the 14-day period, which is handled according to points 1 to 5.

8. Condition in which the product must be returned

For a return due to withdrawal, the product must reach us:

  • Sealed and in its original condition, with its packaging intact.
  • With all its accessories, promotional gifts, and documentation, if any.

You are responsible for any decrease in the value of the product resulting from handling other than what is necessary to check its nature, characteristics, and functioning. If the product reaches us showing signs of use that reduce its value, we may deduct from the refund the amount corresponding to that decrease.

9. Exchanges

If instead of a refund you prefer to exchange the product for another one, let us know when you submit your request. We will send you the new item as soon as possible and provide you with its tracking number. We can also issue, if you prefer, a voucher for the value of the returned product.

10. Processing time

After receiving and verifying the package, we will notify you of receipt and process the return within the timeframes indicated in point 4. The time until the refund is reflected in your account will depend on your bank or payment provider.

11. Languages and currency

Our store operates mainly in Spanish, with support in the main languages of the EU. All transactions are made in euros (€). If you purchase from outside the euro area, your bank will handle the currency conversion.

12. Complaints and dispute resolution

If you are not satisfied with how we have handled your request, write to us first at info@itziarymariangeles.com or via WhatsApp at +34 650 156 331: we will try to resolve it with you directly.

If even so you do not reach an agreement, as a consumer you may resort to the following alternative dispute resolution options:

  • Consumer Arbitration System and the Municipal Offices for Consumer Information (OMIC) in your locality.
  • The Catalan Consumer Agency (Generalitat de Catalunya), because IM Beauty is based in Catalonia.
  • For cross-border purchases within the EU, the European Consumer Centres Network (ECC-Net) and, in Spain, the European Consumer Centre (CEC-Spain).

We are at your disposal

If you have any questions about this policy or need help with your order, write to us on WhatsApp at +34 650 156 331. Thank you for trusting IM Beauty.

Annex · Withdrawal form model

(Only fill in and send this form if you wish to withdraw from the contract. Its use is optional.)

To the attention of PIP AVANT, S.L. (IM Beauty) — Carrer St Llorenç, 8, 08120 La Llagosta, Barcelona (Spain) — info@itziarymariangeles.com — WhatsApp +34 650 156 331:

Hereby I inform you that I withdraw from my sales contract for the following product:

  • Product: ____________________________________________
  • Order number: ____________________________________
  • Order date / receipt date: _________________________
  • Consumer name: _______________________________
  • Consumer address: _____________________________
  • Date: ________________________________________________
  • Signature (only if submitted on paper): _______________

IM Beauty is a trademark of PIP AVANT, S.L. (CIF B19789833), with its registered office at Av. Tres 14, 08130 Santa Perpètua de Mogoda (Barcelona). Address for returns: Carrer St Llorenç, 8, 08120 La Llagosta (Barcelona).