Refund policy

IM Beauty — last updated: June 19, 2026

At IM Beauty we want you to enjoy your purchase with complete peace of mind. That's why, in addition to respecting all the rights that European regulations grant you as a consumer, we clearly explain how and when you can return a product, what we refund and what exceptions apply to our niche cosmetics for hygiene reasons.

If you ever have any questions, message us on WhatsApp at +34 650 156 331 before starting the process. We'll help you personally.

1. Your right of withdrawal (14 days)

As a remote purchaser, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without needing to justify the reason and without penalty.

  • The period is counted from the day you (or a person indicated by you) physically receive the product.
  • If your order includes several products delivered separately, the period counts from receipt of the last one.
  • If the period ends on a non-working day, it is extended to the next working day.

This is the right granted to you by law. On top of it, the refund conditions and exceptions detailed below also apply.

2. How to exercise your right of withdrawal

You can let us know of your decision to withdraw through any of these channels, whichever is most convenient for you:

  1. Withdrawal button. Available on our website without needing to log in: Click Here. You just need to confirm the request and provide your name and order details. You'll automatically receive a confirmation email.
  2. Withdrawal form template. You'll find the template at the end of this policy. Its use is optional.
  3. WhatsApp or any clear statement. Message us at +34 650 156 331 stating your order number, the product and that you wish to withdraw. Any unambiguous communication of your decision is valid.

The burden of proof that you exercised your right of withdrawal within the deadline lies with you, so we recommend keeping the receipt or confirmation email.

3. Deadline for returning the product to us

Once you've notified us of your decision, you have 14 calendar days to send the product back to us. The deadline is considered met if you send it before it expires.

4. Refund

After a valid withdrawal we refund all payments received, including the outbound shipping costs you paid when making the purchase.

  • Deadline: without undue delay and, at the latest, within 14 days of the date you informed us of your decision.
  • Withholding until receipt: we may withhold the refund until we have received the product back or until you provide proof of shipment, whichever comes first.
  • Same payment method: we refund the amount using the same method you used, unless you expressly agree otherwise. The refund will not incur any additional cost for you.
  • Shipping more expensive than standard: if you chose a delivery option more expensive than our cheapest standard option when purchasing, we refund the outbound shipping up to the amount of that standard option. The difference for premium shipping is not refunded.

5. Return costs

In a withdrawal due to a change of mind, the direct cost of returning the item is your responsibility. You can choose whichever courier you prefer. We do not apply any restocking fee or additional cost on the refunded amount.

  • We recommend using a trackable method and keeping the receipt.
  • IM Beauty is not responsible for losses or damage during transport of the return when you manage it yourself.

If the return is due to our error or a defective product, shipping costs are covered by us (see point 7).

6. Exceptions to the right of withdrawal

Due to the nature of cosmetics, the law provides for exceptions to the right of withdrawal. At IM Beauty the following apply:

a) Sealed products, once unsealed (hygiene and health)

Many of our products are delivered sealed or with a security seal for hygiene and health protection reasons.

Important: if you unseal or break the security seal of one of these products after receiving it, you lose the right of withdrawal on it, because it can no longer be safely resold. We inform you of this expressly so you can decide before opening it.

This exception is interpreted strictly: opening the box or outer shipping packaging does not count as unsealing the product. The right is only lost when the hygiene seal of the item itself is broken. As long as the product remains sealed and in its original condition, your right of withdrawal remains intact.

b) Personalised or made-to-measure products

Products made to your specifications or clearly personalised do not accept withdrawal.

c) Products that may expire or deteriorate quickly

These do not accept withdrawal due to their very nature.

In all these cases, the exception does not affect your rights if the product arrives defective, damaged, or if there was an error in the order: this is handled under point 7.

d) Devices (e.g. massagers)

These do not accept withdrawal due to their very nature.

In all these cases, the exception does not affect your rights if the product arrives defective, damaged, or if there was an error in the order: this is handled under point 7.

7. Defective, damaged products or our error

This is different from withdrawal and is not subject to the 14-day period for change of mind, but to the legal warranty that applies to you as a consumer.

If you receive a defective, transport-damaged or incorrect product:

  1. Let us know as soon as possible via WhatsApp (+34 650 156 331) with your order number and, if possible, a photo.
  2. We take full responsibility: we cover the return shipping costs (we'll provide a prepaid label or arrange collection at no cost to you).
  3. Once verified, we will proceed with replacement, repair or refund as appropriate.

This also applies to sealed products: losing the right of withdrawal by unsealing never removes your protection against defects.

If after verification the product shows no defect or error attributable to IM Beauty, it is not appropriate for us to cover the return costs. In that case we will inform you and charge you for the shipping cost we advanced (prepaid label or collection), deducting it from the applicable amount. This condition does not affect your right of withdrawal on products still sealed and within the 14-day period, which is handled according to points 1 to 5.

8. Condition the product must be returned in

For a return due to withdrawal, the product must reach us:

  • Sealed and in its original condition, with its packaging intact.
  • With all its accessories, promotional gifts and documentation, if any.

You are responsible for any decrease in the value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning. If the product reaches us showing signs of use that reduce its value, we may deduct the corresponding amount from the refund.

9. Exchanges

If instead of a refund you'd prefer to exchange the product for another, let us know when you contact us with your request. We'll send you the new item as soon as possible and provide its tracking number. If you prefer, we can also issue a voucher for the value of the returned product.

10. Processing time

Once we receive and verify the package, we will notify you of its receipt and process the return within the deadlines indicated in point 4. The time until the refund appears in your account will depend on your bank or payment provider.

11. Languages and currency

Our store operates mainly in Spanish, with support in the main EU languages. All transactions are carried out in euros (€). If you purchase from outside the eurozone, your bank will handle the currency conversion.

12. Complaints and dispute resolution

If you're not satisfied with how we've handled your request, please write to us first at info@itziarymariangeles.com or via WhatsApp at +34 650 156 331: we'll try to resolve it with you directly.

If you still can't reach an agreement, as a consumer you can turn to the following alternative dispute resolution channels:

  • Consumer Arbitration System and the Municipal Consumer Information Offices (OMIC) in your area.
  • The Agència Catalana del Consum (Generalitat de Catalunya), since IM Beauty is based in Catalonia.
  • For cross-border purchases within the EU, the European Consumer Centres Network (ECC-Net) and, in Spain, the European Consumer Centre (CEC-España).

We're here for you

If you have any questions about this policy or need help with your order, message us on WhatsApp at +34 650 156 331. Thank you for trusting IM Beauty.

Annex · Withdrawal form template

(You only need to fill in and send this form if you wish to withdraw from the contract. Its use is optional.)

To the attention of PIP AVANT, S.L. (IM Beauty) — Carrer St Llorenç, 8, 08120 La Llagosta, Barcelona (Spain) — info@itziarymariangeles.com — WhatsApp +34 650 156 331:

I hereby inform you that I withdraw from my contract of sale of the following product:

  • Product: ____________________________________________
  • Order number: ____________________________________
  • Order / receipt date: _________________________
  • Consumer's name: _______________________________
  • Consumer's address: _____________________________
  • Date: ________________________________________________
  • Signature (only if submitted on paper): _______________

IM Beauty is a trademark of PIP AVANT, S.L. (CIF B19789833), with registered office at Av. Tres 14, 08130 Santa Perpètua de Mogoda (Barcelona). Returns address: Carrer St Llorenç, 8, 08120 La Llagosta (Barcelona).