Shipping policy

IM Beauty — Last update: June 19, 2026

This Shipping Policy regulates the delivery deadlines, costs, and conditions for orders placed with IM Beauty. For changes or returns, please see our Returns and Right of Withdrawal Policy.

1. Order origin and preparation

  • Logistics center: all orders are prepared in our warehouse at Carrer St Llorenç, 8, 08120 La Llagosta, Barcelona (Spain).
  • Preparation time: we process orders Monday to Friday. Orders confirmed before 1:00 p.m. (13:00 h) (peninsular time) usually ship on the same business day; those confirmed later ship the next business day.
  • Quality control: before dispatching, we inspect each product to ensure it is complete and in the proper condition expected of the niche cosmetics we distribute.

2. Geographic coverage

We ship to:

  • Peninsular Spain.
  • Balearic Islands.
  • Canary Islands, Ceuta and Melilla.
  • Portugal.
  • Certain European Union countries. Destination availability may vary; at checkout you will automatically see whether your country is enabled and the available options at the time of purchase.

3. Delivery lead times

Lead times are confirmed at checkout based on the destination and the shipping method selected. By way of guidance:

  • Peninsular Spain, Balearic Islands, and Portugal: delivery in 24–48 h after the order is dispatched.
  • Canary Islands, Ceuta and Melilla: 3–5 business days.
  • Other European Union countries: 2–5 business days.

These lead times run from the dispatch of the order (see preparation time in section 1) and are for guidance only: they may be affected by local public holidays, demand peaks, customs procedures, or courier issues.

In any case, unless we agree otherwise, we will deliver within a maximum of 30 calendar days from order confirmation. If we fail to meet this timeframe, you may grant us an additional reasonable period and, if delivery is still not made then, the contract will be terminated and you will get your money back.

4. Shipping costs

Shipping fees are calculated automatically at checkout based on the destination, weight, and selected shipping method, and they are shown to you at all times before confirming and paying for the order.

  • We offer free shipping from certain purchase amounts, which vary depending on the shipping zone. The threshold applicable to your order appears at checkout.
  • On islands and hard-to-access areas, the cost may include a logistics surcharge, which you will also see before paying.
  • For international shipments, the amount is calculated by country, weight, and shipping method.

5. Carrier and tracking

  • Carriers: CTT Express for Spain and Portugal, and DHL (and its partners) for shipments to the rest of the European Union.
  • All shipments include a tracking number, which you will receive by email or SMS when the package leaves our warehouse.
  • If nobody is available at the time of delivery, the carrier will leave a notice for pickup or for a re-attempt according to their procedures.

6. Delivery, risk, and transport issues

The risk of loss or damage to the product during transport is on us until you physically receive the package. Therefore:

  • If your order is lost in transit or arrives damaged due to causes beyond your control, we take care of it: we will arrange for a reshipment or a refund for you at no cost.
  • Let us know as soon as possible and, if the package arrives visibly damaged, keep the packaging and, if you can, take a photo: it helps us process the issue with the carrier.

If your order is delayed beyond the estimated date, contact us (section 8) and we will locate it.

7. Shipment returns due to the customer’s fault

When a shipment is returned to us due to a reason that depends on you —incorrect or incomplete address, lack of customs documentation, or package not collected / not retrieved at the delivery point—, we do not take responsibility for the delays or additional expenses that arise. In these cases, we may:

  • Reship it after paying the new shipping costs; or
  • If you prefer to cancel the order, refund the amount for the product deducting the shipping costs actually incurred (the return shipping cost billed to us by the carrier and, where applicable, the outbound shipment you had paid).

The refund is made using the same payment method, once the product has been received and verified at our warehouse. Customs duties, import taxes, and logistics surcharges are not refundable.

International customs procedures: some countries outside the EU customs area apply import duties or taxes. These amounts are borne by the customer and are paid to the carrier or customs depending on the destination.

8. Issues and support

If your order is delayed or has any issue, write to us:

  • WhatsApp: +34 650 156 331
  • Email: info@itziarymariangeles.com (reply within 24 business hours)

To learn how to handle changes or returns, review our Returns and Right of Withdrawal Policy.

IM Beauty is a trademark of PIP AVANT, S.L. (VAT B19789833), with registered office at Av. Tres 14, 08130 Santa Perpètua de Mogoda (Barcelona). Logistics center and returns address: Carrer St Llorenç, 8, 08120 La Llagosta (Barcelona).